Information We Receive
When you call the dispatch line, we receive your phone number and whatever you tell us, such as your name, address, the type of damage and your insurer. When you email us, we receive your email address and the contents of your message.
This site has no contact forms, accounts or checkout. We do not ask for payment information through the website.
Call Recording
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the dispatcher at the start of the call or use email for non-urgent questions.
How We Use Information
- To respond to your call or email and arrange service.
- To prepare scopes, documentation and records for your job.
- To improve the quality of our phone service and training.
- To meet legal, tax and insurance record requirements.
Sharing
We share information with crews and partners who need it to do the work you requested. We may share job records with your insurer or property manager when you ask us to.
We do not sell your personal information. We may disclose information when required by law or to protect our rights and the safety of others.
Website Data and Third Parties
Our hosting provider may keep standard server logs, such as IP address, browser type and the pages requested, for security and reliability. This site loads fonts from Google Fonts and shows maps from Google Maps, and those services may receive your IP address and browser details when the page loads.
Please read the privacy policies of those providers for how they handle that data. We do not run advertising trackers on this site.
Retention and Security
We keep call records and job files for as long as needed to serve you and meet legal and insurance requirements, then delete or de-identify them. We use reasonable safeguards, but no system is perfectly secure, so please do not send sensitive financial details by email.
California Residents
California residents may have rights to know, correct or delete certain personal information, subject to legal exceptions. To make a request, email us at contact@bellflowerwaterdamagepros.com with enough detail for us to find your record.
We will verify your request before acting on it, and we will respond within the time the law requires.
Children
This site and our services are for adults. We do not knowingly collect information from children.
Changes and Contact
We may update this policy and will change the date when we do. Questions can go to contact@bellflowerwaterdamagepros.com or to the address on our contact page. This policy was last updated October 27, 2026.